Returns & Exchanges

At Sealy, we want you to love your sleep experience; if you are not completely satisfied, we offer a straightforward return process within our 90-night trial period for mattresses and 30 days for accessories. Our goal is to ensure you find the perfect support for your home while making the return process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or phone with your order number to begin the return or exchange process.

• 2.
  Verification and Approval

  Our team will review your purchase details and confirm that your items are within the eligible trial period and in good condition.

• 3.
  Schedule a Pickup

  For large mattress returns, we will coordinate a professional removal service to collect the item from your home at a scheduled time.

• 4.
  Receive Your Refund

  Once the item is confirmed as collected or received at our facility, we will process your full refund to the original payment method within 7-10 business days.